Reference

paustoto Privacy Policy for Your Account Data

We keep this Privacy Policy tied to the account you open with us, so you can see what we collect, why we hold it, and how to ask…

Account dataCookie controlsSupport requestsLocal-law access
Browse lobby Read FAQ
paustoto paustoto Privacy Policy for Your Account Data
HELP DESK ROUTES

Where To Reach Our Team

Privacy questions go to the same team that handles account security and record checks. We answer by live chat, email, and the help form from 09:00-21:00 WIB, and the same path applies if you are in Yogyakarta or anywhere else in Indonesia where local law permits access. If you want a copy, a correction, or a request to remove data we no longer need, start from the account screen and keep the message thread in one place.

Team online

Live chat

Use live chat when you want a quick check on consent, cookies, or stored payment references. We route the case to the account team, confirm your identity, and keep the thread tied to the same request.

Email

Email us from the address on file when you need a copy of your data, a correction, or a deletion request. We verify the account first, then reply with the next step and keep a written record.

In-account form

Open the help form inside your account to attach screenshots, device details, or DANA, OVO, GoPay, and QRIS references. That gives us a clean trail and helps us act on the right record.

STORAGE RULES

How We Keep Records Safe

We built the policy around narrow collection, simple access, and clear request handling. Cookies keep your session, device checks help us spot a login from a new browser, and record retention stays…

What we collect

We keep the fields needed to open and protect your account: name, phone number, device signals, and the payment reference linked to DANA, OVO, GoPay, or QRIS. We do not widen that list without a clear account reason.

Cookie choices

Cookies let us remember your session, language choice, and consent state. If you want to clear them, use Chrome > Settings > Privacy and security > Cookies or Safari > Settings > Advanced > Website Data.

Account security

When a login comes from a new phone or browser, we may ask for an OTP or a fresh password check before showing the account area. That keeps requests tied to the right person.

Retention window

We keep records only while they are needed for support, verification, dispute handling, or duties required by local law. After that, we remove or archive them under the shortest workable period.

Change requests

If you want to correct, copy, or remove details, send the request through your signed-in account so we can match it to the right record and avoid delay. We reply on the same thread once the check is done.

Who to contact

Reach us by live chat, email, or the in-account form from 09:00-21:00 WIB. Keep the ticket number, because it helps us follow the exact privacy request you started.

Privacy Questions We Hear Often

These are the questions we get most about data access, retention, cookies, and contact steps. If your case is about DANA, OVO, GoPay, or QRIS records, add the payment reference and the date so we can locate the right file faster. You can start from live chat or the in-account form, then keep the reply thread for follow-up.

We ask for the minimum needed to create and protect the account: name, phone number, device signals, and the contact details you use for support. If you send DANA, OVO, GoPay, or QRIS references, we keep only the record needed to match the case.

Cookies keep you signed in, remember your language choice, and save consent state so you do not repeat the same steps every time. You can clear them in Chrome or Safari from the browser settings at any point.

Yes. Send the request from the signed-in account, then include the exact field you want changed. We verify the account first, update what we can, and tell you if any record must stay for legal duty.

We keep DANA, OVO, GoPay, and QRIS references only long enough to confirm the account, check a transaction question, or settle a dispute. After that, retention follows the shortest period that still fits the duty.

We keep it only while it is needed for support, verification, dispute handling, or legal duties under local law. Once that purpose ends, we remove it or archive it according to the shortest workable period.

Use live chat, email, or the help form inside your account from 09:00-21:00 WIB. If you can, add the date, the device you used, and any payment reference so we can locate the file.

Yes. Access or eligibility depends on local law and is available only where local law permits. If your request touches data location or removal, we will explain what we can do after checking the account.

Related Pages

paustoto Indonesia Register About Us paustoto Casino paustoto Login